Privacy Policy

At Dumcutie, we believe in spreading joy to dogs and their humans while respecting your privacy.

Dumcutie (“Dumcutie”, “we”, “us” or “our”) is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our online store, purchase dog gift boxes, treats or toys, subscribe to our communications or otherwise interact with Dumcutie.

1. Information We Collect

Depending on how you interact with our website and business, we may collect:

Your name;
Email address and phone number;
Billing and shipping addresses;
Order details and purchase history;
Payment and transaction information;
Gift recipient names, addresses and contact details;
Personalised gift messages or delivery instructions;
Information about your dog, such as their name, size, preferences, allergies or dietary requirements, where voluntarily provided;
Information submitted through website forms;
Customer service enquiries and communications;
Marketing and communication preferences; and
Technical information about your use of our website.

Technical information may include your IP address, browser type, device type, operating system, referring website, pages visited and information about how you interact with our online store.

We aim to collect only the information reasonably necessary for our business operations and services.

2. How We Collect Information

We may collect personal information when you:

Place an order through our website;
Purchase a gift for another person;
Create or use a customer account;
Submit an enquiry or contact form;
Contact us by email or social media;
Subscribe to our mailing list;
Participate in a promotion, competition or giveaway;
Leave a product review or provide feedback;
Make a payment; or
Browse and interact with our website.

Where reasonably possible, we collect personal information directly from you.

We may also receive information from service providers involved in processing orders, payments, deliveries or other business activities.

3. Shopify

Our online store is hosted and operated using Shopify.

Shopify provides the e-commerce platform that enables us to display products, manage orders, process transactions and operate our online store.

When you visit or make a purchase through our website, Shopify and its service providers may process certain personal and technical information, including:

Contact and delivery information;
Order and transaction details;
Device and browser information;
IP address;
Website browsing activity; and
Information necessary for checkout, security and fraud prevention.

Shopify may use cookies and similar technologies to provide website functionality, analytics, security and other services.

Personal information processed through Shopify may be stored or accessed outside Australia.

Shopify's handling of personal information is also subject to its own privacy notices and applicable terms.

For more information, please visit Shopify's Privacy Policy.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders;
Prepare and package dog gift boxes;
Arrange shipping and delivery;
Communicate about order confirmations, shipping updates and delivery issues;
Respond to enquiries and provide customer support;
Process payments, refunds and returns;
Manage customer accounts;
Provide gift messages and requested personalisation;
Assist with suitable product selections based on information voluntarily provided;
Send marketing communications where permitted;
Improve our products, website and customer experience;
Understand how customers interact with our online store;
Maintain business, accounting and financial records;
Prevent fraud, misuse and unauthorised transactions; and
Comply with applicable legal and regulatory requirements.

We do not require customers to provide information about their pets unless it is necessary for a particular service or voluntarily provided.

5. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to improve functionality and understand how visitors interact with our store.

These technologies may be used to:

Enable essential website functionality;
Maintain shopping carts and checkout sessions;
Remember customer preferences;
Support website security;
Analyse website traffic and performance;
Understand customer shopping behaviour; and
Support advertising and marketing activities where applicable.

Some cookies are necessary for the website to function, while others may be used for analytics or marketing.

You may be able to manage cookies through your browser settings or any privacy controls available on our website.

Disabling certain cookies may affect the functionality of our online store.

6. Website Analytics and Advertising

We may use Shopify's analytics features and other analytics or advertising tools to better understand website traffic, customer interactions and the effectiveness of our marketing.

Depending on the services enabled, information collected may include:

Pages viewed;
Products viewed or added to cart;
General geographic location;
Device and browser information;
Website traffic sources;
Purchase and checkout activity; and
Interactions with advertising or promotional content.

Where we use third-party advertising platforms, such as Meta or Google, those platforms may process information in accordance with their own privacy policies.

Certain tracking technologies may be subject to consent requirements or other privacy controls depending on applicable laws and customer location.

We will provide relevant notices and choices where required.

7. Payments

Payments made through our online store may be processed using Shopify Payments or other supported third-party payment providers made available at checkout.

These providers may collect and process the information necessary to authorise and complete transactions, prevent fraud and manage refunds.

Dumcutie does not generally receive or store complete payment card details.

Payment information is handled by the relevant payment service provider in accordance with its privacy policy, security requirements and applicable laws.

8. Shipping and Delivery Information

When you purchase products for delivery, we may share relevant information with shipping, postal and courier providers.

This may include:

Recipient name;
Delivery address;
Phone number or email address;
Delivery instructions;
Tracking information; and
Other details reasonably necessary to complete delivery.

We share information as necessary to process, dispatch and deliver orders.

If you purchase a gift for another person, we may use the recipient's details to fulfil that gift order.

We do not automatically subscribe gift recipients to our marketing communications.

9. Marketing and Email Communications

Where permitted by law, we may send marketing communications about Dumcutie, including:

New dog gift boxes;
New treats, toys and accessories;
Seasonal collections;
Special offers and promotions;
Product restocks;
Giveaways and events; and
Other Dumcutie news and updates.

We will only send electronic marketing communications where we have the consent required by applicable law, whether express or validly inferred.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our communications or by contacting us directly.

We will process unsubscribe requests within the timeframe required by law.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional messages relating to orders, payments, deliveries or customer service.

10. Disclosure of Personal Information

We may share personal information with third parties where reasonably necessary to operate Dumcutie and provide our services.

These may include:

Shopify and website service providers;
Payment processors and financial institutions;
Shipping, postal and courier providers;
Email and marketing service providers;
Analytics and advertising platforms;
Customer service and technology providers;
Accounting and professional advisers;
Insurers;
Government authorities or regulators where required or authorised by law; and
Other service providers supporting our business operations.

We do not sell customer contact lists as a standalone product.

However, some advertising and analytics technologies may involve sharing information with third-party platforms for advertising, measurement or personalisation, depending on our enabled services and customer privacy settings.

Where required, we will provide customers with relevant notices, consent options or opt-out mechanisms.

11. Overseas Disclosure

Some service providers we use, including Shopify, payment processors, analytics providers and marketing platforms, may operate or store information outside Australia.

As a result, personal information may be transferred to, stored in or accessed from countries outside Australia.

Where applicable, we take reasonable steps to ensure that overseas handling of personal information is consistent with our legal obligations and appropriate privacy safeguards.

12. Gift Orders and Customer-Provided Information

When purchasing a gift box or personalised product, customers may provide:

Recipient names;
Gift messages;
Delivery information;
Special instructions; or
Other information necessary to fulfil the order.

We use this information to prepare and deliver the requested products and provide related customer service.

Customers should ensure that information provided about another person is accurate and that they are authorised to provide it where necessary.

We will not use gift recipient information for unrelated marketing without an appropriate basis.

13. Pet Information and Preferences

Dumcutie may invite customers to provide information about their dogs to help with product selection and gifting.

This may include a dog's name, size, age, breed, dietary preferences, allergies or favourite types of toys.

Providing this information is generally optional unless required for a particular product selection or service.

We use this information to assist with orders and provide a more relevant shopping experience.

Information about pets will be handled responsibly, particularly where it can be linked to an identifiable customer.

14. Social Media

Dumcutie may interact with customers through social media platforms, including Instagram, Facebook and other channels.

When you communicate with us through a social media platform, that platform may collect and process information in accordance with its own privacy policy.

If you tag Dumcutie or share photographs featuring our products, we may interact with your public content.

We will seek appropriate permission before reusing identifiable customer photographs or other customer-generated content for our own promotional purposes.

We encourage customers to review the privacy policies of the social media platforms they use.

15. Information Security

We take reasonable steps to protect personal information against:

Misuse;
Interference;
Loss;
Unauthorised access;
Unauthorised modification; and
Unauthorised disclosure.

These steps may include using reputable service providers, restricting access to customer information and maintaining appropriate account security practices.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

If you believe your information may have been compromised, please contact us.

16. Retaining Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected or to meet applicable legal obligations.

This may include retaining information to:

Fulfil orders and manage deliveries;
Maintain accounting and business records;
Respond to customer enquiries;
Process refunds or resolve disputes;
Meet tax and legal obligations; and
Protect our legitimate business interests.

When personal information is no longer reasonably required, we will take reasonable steps to delete or de-identify it where appropriate, subject to applicable legal and operational requirements.

17. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to request corrections where information is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

We will respond to requests in accordance with applicable privacy laws.

To make a request, please contact us using the details provided at the end of this policy.

18. Deleting Your Information

You may contact us to request the deletion of personal information we hold about you.

We will assess and respond to your request in accordance with applicable laws.

Certain information may need to be retained for legal, accounting, transaction or dispute-resolution purposes.

Where deletion is appropriate and permitted, we will take reasonable steps to remove or de-identify the relevant information.

19. Privacy Complaints

If you have concerns about how Dumcutie collects, uses or handles your personal information, please contact us.

We will review your concern and take reasonable steps to resolve it.

Where the Australian Privacy Act applies to our business, and you are not satisfied with our response, you may be eligible to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

20. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Dumcutie is not responsible for the privacy practices, content or security of websites operated by third parties.

We encourage customers to review the privacy policies of any third-party websites before providing personal information.

21. Children's Privacy

Our website is intended for general audiences purchasing pet products and is not specifically directed towards children.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the situation.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website, services, technologies or applicable laws.

The updated policy will be published on our website with a revised “Last updated” date.

We encourage customers to review this policy periodically.